If the data is not present in PLog Cloud it is not successfully synching off the tablet.
If that doesn’t resolve it you will need to send a copy of the data on your Tablet to Dataforensics. To do that:
3a Confirm there are no synch problem between PLog Cloud and ESdat.
The Service Status can be checked in ESdat under Settings - PLog - Config.
If there is a sync error contact ESdat Support to resolve it.
3b Confirm the Project ID in PLog exactly matches the Project ID in ESdat.
The Project ID’s must match exactly. If the Project IDs don’t match edit either the ESdat or the PLog Project ID so that they do and click resync on the PLog Config page in ESdat.
3c If the Projects match exactly confirm the Project is listed in the PLog section of ESdat (Settings – Plog – Projects)
If the data is still not coming through contact ESdat Support, providing:
3d. If this user has never previously sucessfully synced data to ESdat check the "Offices" in PLog. Multiple offices can be configured in your Account and each User has a Home Office. The login that ESdat is using to retrieve PLog data can only retrive data from offices that are ticked under the "Offices" section for that user in PLog. Ensure all the relevant Offices are ticked.